Keong Villas Rote Island

Booking terms and conditions.

Booking Terms

Keong Villas® is not responsible for the inherent risks caused by unfortunate accidents or incidents under ordinary travel conditions. Keong Villas® is not responsible for injuries or death, damage, loss, delays, costs, expenses, or inconveniences derived from travel misfortunes beyond our control. Keong Villas® will not accept responsibility for the client’s late arrival or the disappearance of their surfboards, surfboard cases, or any other piece of luggage. Keong Villas® is not responsible for health problems derived from environmental factors, including surfing, during their stay. We are not responsible for damage or loss caused by other traveling clients. Please, bear in mind that we are not responsible for loss or damage to your personal equipment or your property during your stay with us or while taking part in any of our activities. We will not accept responsibility for injuries suffered during your stay with us or while taking part in any of our activities. We will not accept responsibility for delays, extra expenses or inconveniences directly or indirectly caused by events out of our control, i.e.: late arrival of international or domestic flights, civil disturbances, fires, floods, unusually bad weather, force majeure causes, government acts or failure of any machinery or equipment.

Deposits & Payment

A 50% deposit is due at the time of booking. After the payment of the deposit, the terms and conditions fixed by Keong Villas® will be considered read and accepted.

30 days prior to your arrival 100% of your payment should be completed.

We reserve the right to cancel the booking without previous notice if the deposit isn´t received within 7 days of making the booking.

If payments are done by bank transfer the amount credited will be the amount we receive on our account. A bank statement will be available.

Any bank fee should be borne by the guest.

Cancellation Policy

Deposits are not refundable, on any case.

Booking cancellation of your reservation in whole, or part of it, at anytime before the planned arrival date 100% of the total will be forfeited.

There will be no refunds for no show. 100% of the payment will be forfeited.

There are no refunds or partial refunds given for early departures or late arrivals from Keong Villas® due to, poor surf, bad weather, flight or ferry delay, or injury. Additionally, there are no refunds paid for reasons pertaining to unstable global, national, natural, or local political situations, including weather, natural disasters, disease, war, acts of terrorism, or missed airline flights due to any travel delays.

If a trip is canceled for reasons outside of the control of Keong Villas®, for example, due to the occurrence of a natural disaster, an act of terrorism, civil unrest, an act of fraud, disease, or any other act or occurrence causing legal incapacity of Keong Villas® to deliver on its part, then the Company will endeavor to reschedule your booking to such time that the Company can deliver, and the Client accepts this potential disruption and shall not hold the Company liable in any way. In extreme circumstances where the Company may ultimately be unable to deliver its services, then the Client accepts this risk and shall not be entitled to seek compensation in such a situation occurring.

Amendment Due to covid-19

If your booking gets affected by Covid-19 travel restrictions, you are hereby provided additional flexibility to reschedule your booking.

No rescheduling fee or other penalties will apply if having a COVID-19 related complication affecting your ability to travel. Such as: border closure, flight cancellation, medical reasons as a positive test.

In such circumstances, your deposited money shall be applied as a credit to be used toward a future booking.

Mandatory Travel Insurance

Travel Insurance is mandatory for all Keong Villas® guests.

Documentation

Upon entry into Indonesia, all passports must be valid for at least 6 months from the date of departure.
For certain nationalities, a valid visa is required for travel. Please consult with your Embassy well in advance to find out what rules apply to you.

Travel Information

Keong Villas® is not responsible for airline board fees or baggage policies.
Keong Villas® does not accept any financial responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.

Questions?

Keong Villas
E-mail: [email protected]
Whats App : +62 813 5317 7264